---
title: "Create a Feedback Tool"
slug: "create-a-feedback-tool"
updated: 2022-01-14T08:25:03Z
published: 2022-01-14T08:25:04Z
canonical: "docs.yawave.com/create-a-feedback-tool"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yawave.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a Feedback Tool

Learn how to create a Feedback Tool below.

## Read Before You Begin
Read the following sections in blue before you create a Feedback Tool.

:::(Info) (**What is a Feedback Tool?**)
A Feedback Tool is used to collect information from a user in the form of a questionnaire.

There are two ways you can use a Feedback Tool:

* Place it on a Publication as a button where users can click the button and fill out the Feedback Tool questionnaire you create.
* Open the Feedback Tool in a browser on an iPad or kiosk and collect information directly from a user. For example, you can place an iPad on a stand and ask customers to fill out the questionnaire you create. Another example is someone can walk around carrying the iPad and ask people for feedback. **Note:** This option also requires attaching the Feedback Tool to a Publication. Also note the browser header will be hidden when viewing the Feedback Tool using a direct link.
:::

:::(Info) (**Understanding the structure of your questionnaire when using a Feedback Tool:**)

When you create a new Feedback Tool you'll need to configure multiple settings and screens. 

A Feedback Tool contains the following:

* Settings - Determine name, interviewers, full screen mode, notifications, etc.
* Welcome Page (optional) - Introduction screen welcoming users to your questionnaire.
* Questions (can be multiple screens based on your configuration) - See next blue box for details on the types of questions you can ask.
* Closing Page - Thank users for filling out your questionnaire and automatically start from the beginning or redirect them to a new page or link.
:::

:::(Info) (**Types of questions you can ask when using a Feedback Tool:**)
* *Satisfaction Score based* uses five icons and comes in three shapes (*Smiles*, *Stars* and *Hearts*). You can change the label and move the order of each icon.
* *Text based* allows users to type answers or enter text answers.
* *Net Promoted Score based* uses a value system of 1-10.
* *Value range based* uses a label and corresponding value.
:::

## Create a Feedback Tool

1. Click *Tools/Feedback Tools*.

![clickfeedbacktools](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/clickfeedbacktools.png){height="" width=""}

2. Click *Create Feedback Tool*.

![clickcreatefeedbacktool](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/clickcreatefeedbacktool.png){height="" width=""}

3. Enter a name of your choosing in the *Name* field. **Note:** This field has a 80 character limit.

![enterfeedbacktoolname](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/enterfeedbacktoolname.png){height="" width=""}

4. The Feedback Tool offers two ways to restrict how users fill out the form:

* Interviewer (Manager, Member, Owner of the application) leads the interview
* Interviewee (the person being interviewed) answers questions

Select the interviewer types from the *Visibility for Interviewers* drop-down menu. **Note:** You can click more than one box next to the type of interviewer.

![selectfeedbacktoolinterviewertype](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/selectfeedbacktoolinterviewertype.png){height="" width=""}

5. The *Touchpoint* and *Journey* settings are optional and require more advanced understanding of the Yawave product. If you are already familiar with these settings and how they work, complete the following, otherwise continue to Step 6.

    * Select *Add Touchpoint* from the drop-down menu.
    * Select a *Journey* from the drop-down menu or select *Add Journey* to create a new one.

## Configure for iPad or kiosk (Full Screen Mode)
The next three settings (6, 7, 8) need to be configured if you plan to use the Feedback Tool on Full Screen Mode. You can leave these default and configure at a later time if needed. Skip to Step 9 if you do not plan to use the Feedback Tool on Full Screen Mode, iPad or kiosk. **Note:** You are not limited to using an iPad. You can use any brand of tablet or any size monitor.

6. **Configure this setting if using fullscreen mode (on an iPad or kiosk).** The *Custom URL* is the URL you'll use when your Feedback Tool is collecting information from users. This setting is part of a custom link used to show the Feedback Tool to users, both interviewers and interviewees). The name you enter will be appended to the custom link. Enter the name you want to use as part of the link in the *Custom URL* field. **Note:** Copy and save this value you enter in the *Custom URL* field to be used later.

![entercustomurlname](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/entercustomurlname.png){height="" width=""}

7. **Configure the *\<\<No user interaction\>\> reset time* setting if using fullscreen mode (on an iPad or kiosk).** This setting is the time in seconds you want the Feedback Tool to reset after no activity. For example, if the Feedback Tool is not in use for the amount of time you selected, it will start over from the beginning. The default setting is *45 Seconds*. You can select from *15 Seconds* to *120 Seconds* or select *None* if you do not want the Feedback Tool to start over from the beginning. Select the time in seconds from the *\<\<No user interaction\>\> reset time* drop-down menu.

![selectnouserinteractionresettime](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/selectnouserinteractionresettime.png){height="" width=""}

8. **Configure the *\<\<No settings interaction\>\> reset time* setting if using fullscreen mode (on an iPad or kiosk).** This setting is the time in seconds you want the Feedback Tool to reset after no activity from a manager changing the Feedback Tool's settings. For example, if a manager is not changing a previously configured Feedback Tool's settings for the amount of time you selected, it will reset any changes the manager made to the Feedback Tool. The default setting is *45 Seconds*. You can select from *15 Seconds* to *120 Seconds* or select *None* if you do not want the Feedback Tool to reset the manager's changes. Select the time in seconds from the *\<\<No settings interaction\>\> reset time* drop-down menu.

![selectnosettingsinteractionresettime](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/selectnosettingsinteractionresettime.png){height="" width=""}

9. The *Auto. Email Response to Submitter* setting requires an email template that Yawave sends to a user after they complete the questionnaire. **Note:** The template can be any name and have any content you want to use, but do note the template will be sent to the user *after* they complete the questionnaire. If you have not done so already, [Create an Email Template](/v1/docs/create-an-email-template). Once you have created your email template, start typing the name in the *Auto. Email Response to Submitter* field. Continue typing the name until your template appears. When your email template appears, click the email template from the drop-down menu. The *Auto. Email Response to Submitter* setting should show the email template selected.

:::(Warning) (**If you don't see your email template**)
If you have created an email template you want to use for the *Auto. Email Response to Submitter* email and it does not show up in the list, you'll need to refresh the page.
:::

![selectautoemailresponsetosubmitter](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/selectautoemailresponsetosubmitter.png){height="" width=""}

Next, enter a subject you want to include with the email every time it's sent to the user.

![enterautoemailresponsetosubmittersubject](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/enterautoemailresponsetosubmittersubject.png){height="" width=""}

10. The *Auto. Email Notification to...* setting is similar to the *Auto. Email Response to Submitter* setting in Step 9 above. The difference is the *Auto. Email Notification to...* email is sent to the person responsible for managing completed questionnaires. For example, the email will be sent to your Yawave administrator or anyone on your team who needs to have a record of who completed the questionnaire. The *Auto. Email Notification to...* setting requires an email template that Yawave sends to an administrator or someone keeping records after the user completes the questionnaire. **Note:** The template can be any name and have any content you want to use, but do note the template will be sent *after* the user completes the questionnaire. If you have not done so already, [Create an Email Template](/v1/docs/create-an-email-template). Once you have created your email template, start typing the name in the *Auto. Email Notification to...* field. Continue typing the name until your template appears. When your email template appears, click the email template from the drop-down menu. The *Auto. Email Notification to...* setting should show the email template you selected.

:::(Warning) (**If you don't see your email template**)
If you have created an email template you want to use for the *Auto. Email Notification to...* email and it does not show up in the list, you'll need to refresh the page.
:::

![selectautoemailnotificationto](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/selectautoemailnotificationto.png){height="" width=""}

Next, enter a subject you want to include with the email every time it's sent to the person or people managing the completed questionnaires.

![enterautoemailnotificationtosubject](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/enterautoemailnotificationtosubject.png){height="" width=""}

Enter the email address(es) of the recipient(s) you want to send the email to when a questionnaire is completed. 

![enterautoemailnotificationtorecipients](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/enterautoemailnotificationtorecipients.png){height="" width=""}

11. *Assign Contact To* is an advanced setting. Documentation coming soon.

12. For the *Completion Behaviour* setting you have two options: restart the Feedback Tool from the beginning or redirect the user to a link you choose. *Completion Behaviour* shows *Restart Feedback Tool* as default. This means the Feedback Tool will start over once the user has completed the questionnaire.

![selectcompletionbehaviour](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/selectcompletionbehaviour.png){height="" width=""}

If you want to redirect the user to another page, link or URL, select *URL Redirect* from the drop-down menu and wait for the page to refresh.

![selectcompletionbehavioururlredirect](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/selectcompletionbehavioururlredirect.png){height="" width=""}

Once the page refreshes, add the link/URL to the page you want to redirect your user to in the text field.

![selectcompletionbehavioururlredirectenterurl](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/selectcompletionbehavioururlredirectenterurl.png){height="" width=""}

13. Click *Next*.

## Customize Feedback Tool Theme

14. By default *Company Logo* is enabled. If disabled, the logo (in this example, yawave) will not be shown. Click the toggle once to disable this feature. **Note:** The *Company Logo* is set when you [Configure Branding](/v1/docs/configure-branding).

![feedbacktoolcompanylogotoggle](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolcompanylogotoggle.png){height="" width=""}

When *Company Logo* is disabled, the Feedback Tool *Theme* company logo will be removed and look similar to the following image.

![feedbacktoolcompanylogotoggleoff](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolcompanylogotoggleoff.png){height="" width=""}

By default the *Company Logo* position is set to *Centered* as shown in the image above. Select the company logo position from the *Logo Position* drop-down menu. Choices include *Centered*, *Right* or *Left*.

![feedbacktoolcompanylogoposition](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolcompanylogoposition.png){height="" width=""}

15. By default *Dark logo* is disabled. If enabled, the white logo (in this example, yawave) will be shown as a dark logo. Click the toggle once to change the white logo to a dark logo. **Note:** This applies to the logo in Step 14 above.

![feedbacktooldarklogotoggle](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktooldarklogotoggle.png){height="" width=""}

When *Dark logo* is enabled, the Feedback Tool *Theme* company logo will look similar to the following image.

![feedbacktooldarklogotoggleon](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktooldarklogotoggleon.png){height="" width=""}

16. By default *Dark background layer* is enabled. If disabled, the image background color (in this example, blue) will not be shown. Click the toggle once to disable this feature.

![feedbacktoolbackgroundlayertoggle](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolbackgroundlayertoggle.png){height="" width=""}

When *Dark background layer* is disabled, the Feedback Tool *Theme* background will look similar to the following image.

![feedbacktoolbackgroundlayertoggleoff](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolbackgroundlayertoggleoff.png){height="" width=""}

17. Click the upload icon below the *General background Image* to select a new image for the Feedback Tool *Theme* background.

![feedbacktoolbackgroundlayeruploadicon](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolbackgroundlayeruploadicon.png){height="" width=""}

Click and drag the circle icon in the *General background Image* to change the image's focal point.

![feedbacktoolbackgroundlayerfocusicon](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolbackgroundlayerfocusicon.png){height="" width=""}

18. By default *Powered by yawave* is enabled. If disabled, the image will not be shown. Click the toggle once to disable this feature.

![feedbacktoolpoweredbytoggle](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolpoweredbytoggle.png){height="" width=""}

When *Powered by yawave* is disabled, the Feedback Tool *Theme* *Powered by Yawave* logo will be removed and look similar to the following image.

![feedbacktoolpoweredbytoggleoff](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolpoweredbytoggleoff.png){height="" width=""}

19. Next you'll need to configure the colors for the *Question Title*, *Question Subtitle*, *Next button* and *Back button*.

Select the color you want to use for the *Question Title* from the *Question Title* drop-down menu. Here you can enter a Hex value, RGB value or use the color picker.

![feedbacktoolcolorsettingsquestiontitle](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolcolorsettingsquestiontitle.png){height="" width=""}

Select the color you want to use for the *Question Subtitle* from the *Question Subtitle* drop-down menu. Here you can enter a Hex value, RGB value or use the color picker. **Helpful Tip:** As you continue to read through the following instructions you'll see an example of the *Question Subtitle* when you configure the *Welcome Page*. Note the *Question Subtitle* will be shown under the *Question Title*.

![feedbacktoolcolorsettingsquestionsubtitle](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolcolorsettingsquestionsubtitle.png){height="" width=""}

Select the color you want to use for the *Next button* from the *Next button* drop-down menu. Here you can enter a Hex value, RGB value or use the color picker.

![feedbacktoolcolorsettingsnextbutton](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolcolorsettingsnextbutton.png){height="" width=""}

Select the color you want to use for the *Back button* from the *Back button* drop-down menu. Here you can enter a Hex value, RGB value or use the color picker.

![feedbacktoolcolorsettingsbackbutton](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolcolorsettingsbackbutton.png){height="" width=""}

20. Click *Next*.

 ## Configure Feedback Tool Welcome Page

21. The Feedback Tool *Welcome Page* is the first screen your end users will see when viewing your questionnaire. By default *Show Welcome Page* is enabled. If disabled, the Feedback Tool *Welcome Page* will not be shown. If you do not want the Feedback Tool *Welcome Page* to be shown, click the toggle once to disable this feature. If you disable the *Welcome Page*, you will not be able to configure settings for this screen. 

![feedbacktoolshowwelcomepagetoggle](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolshowwelcomepagetoggle.png){height="" width=""}

22. Click the upload icon below the *Welcome Image* to select a new image for the Feedback Tool *Welcome Page* background. **Note:** This image only appears on the *Welcome Page*.

![feedbacktoolwelcomeimageuploadicon](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolwelcomeimageuploadicon.png){height="" width=""}

Click and drag the circle icon in the *Welcome Image* to change the image's focal point.

![feedbacktoolwelcomeimagefocusicon](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolwelcomeimagefocusicon.png){height="" width=""}

23. Enter a title of your choosing in the *Welcome Title* field (A). What you enter as the *Welcome Title* will be shown on the Feedback Tool *Welcome Page* (B). **Note:** This field has a 255 character limit.

![feedbacktoolwelcomepagetitle](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolwelcomepagetitle.png){height="" width=""}

24. Enter a subtitle of your choosing in the *Welcome Subtitle* field (A). What you enter as the *Welcome Subtitle* will be shown in the Feedback Tool *Welcome Page* (B). **Note:** This field has a 255 character limit.

![feedbacktoolwelcomepagesubtitle](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolwelcomepagesubtitle.png){height="" width=""}

25. Next you'll need to configure the *Starting settings*. By default the *Submit Button* is selected as the *Starting Behavior*. Leave as the default *Submit Button* as shown below or continue reading for the option to start the questionnaire by selecting a language.

![feedbacktoolwelcomepagestartingbehaviorsubmitbutton](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolwelcomepagestartingbehaviorsubmitbutton.png){height="" width=""}

Select the color you want to use for the *Submit Button* from the *Color* drop-down menu. Here you can enter a Hex value, RGB value or use the color picker.

![feedbacktoolwelcomepagestartingbehaviorsubmitbuttoncolor](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolwelcomepagestartingbehaviorsubmitbuttoncolor.png){height="" width=""}

Enter the name you want to use for the *Welcome Page* *Submit Button* (B) in the *Label* field (A). Note: This field has a 255 character limit.

![feedbacktoolwelcomepagestartingbehaviorsubmitbuttonlabel](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolwelcomepagestartingbehaviorsubmitbuttonlabel.png){height="" width=""}

The *Label Uppercase* setting changes the *Submit Button* label to lowercase or uppercase. When the *Label Uppercase* toggle is enabled (the default setting), the *Submit Button* label will be shown as uppercase. When the *Label Uppercase* toggle is disabled, the *Submit Button* label will be shown as lowercase. To show the *Submit Button* label as lowercase, click the *Label Uppercase* toggle once.

![feedbacktoolwelcomepagestartingbehaviorsubmitbuttonlabeluppercase](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolwelcomepagestartingbehaviorsubmitbuttonlabeluppercase.png){height="" width=""}

The alternative is to select *Language Selection* from the *Starting Behaviour* drop-down menu as shown in the image below. Notice the *START NOW!* text link below the flag. **Note:** The flag corresponds with the language you select when using Yawave. The language you use in Yawave can be changed anytime by **Option 1:** Clicking the language's corresponding flag in the top menu or **Option 2:** Go to *Profile/Account Settings* and select your *Language / Timezone*.

![feedbacktoolwelcomepagestartingbehaviorlanguageselection](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolwelcomepagestartingbehaviorlanguageselection.png){height="" width=""}

Select the color you want to use for the *Language Selection* label from the *Color* drop-down menu. Here you can enter a Hex value, RGB value or use the color picker.

![feedbacktoolwelcomepagestartingbehaviorlanguageselectionlabelcolor](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolwelcomepagestartingbehaviorlanguageselectionlabelcolor.png){height="" width=""}

Enter the name you want to use for the *Welcome Page* *Start Now!* label (B) in the *Label* field (A). Note: This field has a 255 character limit.

![feedbacktoolwelcomepagestartingbehaviorlanguageselectionlabel](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolwelcomepagestartingbehaviorlanguageselectionlabel.png){height="" width=""}

The *Label Uppercase* setting changes the *Start Now!* label to lowercase or uppercase. When the *Label Uppercase* toggle is enabled (the default setting), the *Start Now!* label will be shown as uppercase. When the *Label Uppercase* toggle is disabled, the *Start Now!* label will be shown as lowercase. To show the *Start Now!* label as lowercase, click the *Label Uppercase* toggle once.

![feedbacktoolwelcomepagestartingbehaviorlanguageselectionlabeluppercase](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolwelcomepagestartingbehaviorlanguageselectionlabeluppercase.png){height="" width=""}

26. Click *Next*.

## Create and Add Questions 

27. Click *New Question*.

![feedbacktoolclicknewquestion](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolclicknewquestion.png){height="" width=""}

28. Click the upload icon below the *Background Image* to select a new image for the Feedback Tool *Question* background.

Click and drag the circle icon in the *Background Image* to change the image's focal point.

29. Enter your first question in the *Question Title* field (A). What you enter as the *Question Title* will be shown on the Feedback Tool *Questions* page (B). **Note:** This field has a 255 character limit.

![feedbacktoolquestionspagequestiontitle](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolquestionspagequestiontitle.png){height="" width=""}

30. Select the question format you want to use for your questionnaire from the *Question Type* drop-down menu.

Your choices include the following:

* *Satisfaction Score based* uses five icons and comes in three shapes (*Smiles*, *Stars* and *Hearts*). You can change the label and move the order of each icon.
* *Text based* allows users to type answers or enter text answers.
* *Net Promoted Score based* uses a value system of 1-10.
* *Value range based* uses a label and corresponding value.

#### Create a Satisfaction Score based question

By default the *Satisfaction Score based* *Question Type* is selected.

![feedbacktoolquestionspagequestiontype](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolquestionspagequestiontype.png){height="" width=""}

Select one of the three shapes (*Smiles*, *Stars* and *Hearts*) you want to use from the *Shape* drop-down menu. By default the *Smiles* shape is selected.

![feedbacktoolquestionspagequestiontypesatisfactionscoreshape](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolquestionspagequestiontypesatisfactionscoreshape.png){height="" width=""}

Leave the default value or enter the value you want for each icon in the *Value & Label* field.

![feedbacktoolquestionspagequestiontypesatisfactionscorevalueandlabel](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolquestionspagequestiontypesatisfactionscorevalueandlabel.png){height="" width=""}

Click and drag the double arrow to the left of the value and label to move the icon up or down (this moves the icon to the left or right.

![feedbacktoolquestionspagequestiontypesatisfactionscoremovevalue](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolquestionspagequestiontypesatisfactionscoremovevalue.png){height="" width=""}

Questions are required by default. If a question is required, users cannot click or continue to the next question. If you do not want the question to be required, click the *Required question* toggle once to disable.

![feedbacktoolquestionspagequestiontypesatisfactionscorerequiredtoggle](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolquestionspagequestiontypesatisfactionscorerequiredtoggle.png){height="" width=""}

By default the *Use as Primary Rating* toggle is turned On. *Use as Primary Rating* can only be used for one question and will be shown in the *Primary Score* column in *Engage/Feedbacks*. For example, a *Use as Primary Rating* question can be *"How was the event?"* **Note:** Documentation coming soon on how to use data collected in *Feedbacks*.

![feedbacktoolquestionspagequestiontypesatisfactionscoreprimaryratingtoggle](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolquestionspagequestiontypesatisfactionscoreprimaryratingtoggle.png){height="" width=""}

Click *Save*. When the page loads you'll see the first question listed.

![feedbacktoolfirstquestionlist](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolfirstquestionlist.png){height="" width=""}

Here you can click *New Question* to add another question or click *Next* to configure the *Closing Page* (the last screen shown to the user in the questionnaire). Click [here](#configure-the-feedback-tool-closing-page) to skip to the instructions on how to configure the *Closing Page*.

![feedbacktoolfirstquestionlistnewquestionornext](https://cdn.document360.io/87fc33e7-4f63-4085-a580-c5703615ab6f/Images/Documentation/feedbacktoolfirstquestionlistnewquestionornext.png){height="" width=""}

#### Create a Text based question

Let's continue with creating a *Text based* question. Click *New Question*.

Enter the question you want to ask in the *Question Title* field.

Select *Text based* as the *Question Type*.

Enter the instructions (keep it simple) in the *Question Title* *Label*.

Questions are required by default. If a question is required, users cannot click or continue to the next question. If you do not want the question to be required, click the *Required question* toggle once to disable.

By default the *Use as Primary text* toggle is turned On. *Use as Primary text* can only be used for one question and will be shown in the *Primary Text* column in *Engage/Feedbacks*. For example, a *Use as Primary text* question can be *"What did you like most about the event?"* and the interviewee would have the option to fill out a text field.

*Use as Responder Email* is enabled by default. When enabled, the question field changes to an email address field. For example, you can ask *"May we collect your email address?"* as the *Question Type* and *Please enter your email address here* as the *Question Type* *Label*. If you do not want the question to collect the user's email address, click the *Use as Responder Email* toggle once to disable.  

Here you can click *New Question* to add another question or click *Next* to configure the *Closing Page* (the last screen shown to the user in the questionnaire). Click [here](#configure-the-feedback-tool-closing-page) to skip to the instructions on how to configure the *Closing Page*.

#### Create a Net Promoted Score based question

Let's continue with creating a *Net Promoted Score based* question. Click *New Question*.

Enter the question you want to ask in the *Question Title* field.

Select *Net Promoted Score based* as the *Question Type*.

Questions are required by default. If a question is required, users cannot click or continue to the next question. If you do not want the question to be required, click the *Required question* toggle once to disable.

By default the *Use as Primary Rating* toggle is turned On. *Use as Primary Rating* can only be used for one question and will be shown in the *Primary Score* column in *Engage/Feedbacks*. For example, a *Use as Primary Rating* question can be *"How was the event?"* **Note:** Documentation coming soon on how to use data collected in *Feedbacks*.

Here you can click *New Question* to add another question or click *Next* to configure the *Closing Page* (the last screen shown to the user in the questionnaire). Click [here](#configure-the-feedback-tool-closing-page) to skip to the instructions on how to configure the *Closing Page*.

#### Create a Value range based question

Let's continue with creating a *Value range based* question. Click *New Question*.

Enter the question you want to ask in the *Question Title* field.

Select *Value range based* as the *Question Type*.

Enter the first value you want to use as the answer in the default *Value label* field.

Click *Add Value* to add another value to the list of answers. Continue with this step until all the values you want for answers have been added.

Questions are required by default. If a question is required, users cannot click or continue to the next question. If you do not want the question to be required, click the *Required question* toggle once to disable.

By default the *Allow multiple answers* toggle is turned On. *Allow multiple answers* allows users to select multiple answers. If you only want one answer for the question, click the *Allow multiple answers* toggle once to disable.

Here you can click *New Question* to add another question or click *Next* to configure the *Closing Page* (the last screen shown to the user in the questionnaire). Click [here](#configure-the-feedback-tool-closing-page) to skip to the instructions on how to configure the *Closing Page*.

## Configure the Feedback Tool Closing Page

31. Drag and drop the image you want to use in the *Closing Page* page *Background Image* box or click the *Background Image* box to upload the new image.

32. Click the upload icon below the *Closing Shape* to select a new image for the Feedback Tool *Closing Page* background.

Click and drag the circle icon in the *Closing Shape* to change the image's focal point.

33. Enter a title of your choosing in the *Closing Title* field (A). What you enter as the *Closing Title* will be shown on the Feedback Tool *Closing Page* (B). **Note:** This field has a 255 character limit.

34. Enter a title of your choosing in the *Closing Subtitle* field (A). What you enter as the *Closing Subtitle* will be shown on the Feedback Tool *Closing Page* (B). **Note:** This field has a 255 character limit.

35. **Optional Setting:** By default the *Closing Button* toggle is disabled. When the *Closing Button* is enabled, users will see a button on the Closing Page. The button is clickable and will direct the user to the page you specificy. To enable, click the *Closing Button* toggle once and follow the steps below. **Note:** If the *Closing Button* is not enabled, the screen will automatically start over from the beginning.

a. If the *Closing Button* toggle is enabled, select the color you want to use for the *Closing Button* from the *Color* drop-down menu. Here you can enter a Hex value, RGB value or use the color picker.

b. The *Label Uppercase* setting changes the *Closing Button* label to lowercase or uppercase. When the *Label Uppercase* toggle is enabled (the default setting), the *Closing Button* label will be shown as uppercase. When the *Label Uppercase* toggle is disabled, the *Closing Button* label will be shown as lowercase. To show the *Closing Button* label as lowercase, click the *Label Uppercase* toggle once.

c. Enter the link/URL to the page you want to redirect your user to in the *Link* field. This is the link/URL the user will be redirected to when a user clicks the *Closing Button*. 

36. Click *Save*.

37. Now that you have configured your Feedback Tool you should see your new Feedback Tool in the *Feedback Tools* list. Click your new Feedback Tool and go through the screens (the Feedback Tool will appear as a pop-up). If any adjustments need to be made, click the *x* at the top-right of the pop-up, then click the pencil icon located on the right side of the new Feedback Tool row. Make adjustments as needed and repeat as needed.

## Attach the Feedback Tool to a Publication

38. Once your Feedback Tool is configured, you have two use case scenarios: attach the new Feedback Tool to a Publication as you would attach any other tool or use in a browser as a direct link for an iPad or kiosk. Both use cases require the Feedback Tool to be attached to a Publication.

a. Go to *Publish/Publications*. 

b. Click the three dot menu in the top-right of the Publication you want to attach the Feedback Tool and select *Edit*. 

c. Click *Next*, then click *Next* again. 

d. Click *Add Tool*, then select *Feedback* and then select the Feedback Tool you want to attach to this Publication. Here you can change the *Label*, *Button Color*, *Button Icon* and *Visibility*.  

e. Click *Next*. Then click *Save*. Once you click *Save* you should see the Publication and the added Feedback Tool. Click the Feedback Tool button to see how it looks. If you have not created a Publication, click [here](/v1/docs/create-a-publication) for instructions.

## Configure Link for iPad or Kiosk

a. Go to *Publish/Publications* and locate the Publication you attached the Feedback Tool above. 

b. Click the Publication. 

c. Append */run/* to the browser URL for the Publication you selected in **b**. 

Here's an example:
*https://app.yawave.com/yawaveevaluationapp/publication/test/run/*

d. Append the *Custom URL* you entered in Step 6 above. 

Here's an example: 
*https://app.yawave.com/yawaveevaluationapp/publication/test/run/new-feedback-tool-name/*

e. Copy the new URL and paste it into a new browser window. The new Feedback Tool you created should be showing full screen. We recommend you test on a responsive screen. Here are the instructions for [Firefox](https://developer.mozilla.org/en-US/docs/Tools/Responsive_Design_Mode){target="_blank"} and [Chrome](https://developer.chrome.com/docs/devtools/device-mode/){target="_blank"}.

f. It is important to note that if you want to know the interviewer, they must log in to the application before making the questionnaire available to interviewees. **Note:** You'll also need to set the *Visibility for Interviewers* to *Logged-in User* or *Role* to require the interviewer to log in to the application before making the questionnaire available to interviewees. See Step 4 at the beginning of this topic to learn how to set the *Visibility for Interviewers*.

## Feedback Tool FAQs

1. How do I see the results of the Feedback Tool after users have completed the questionnaire?

Answer: Go to *Engage/Feedbacks* and select the Feedback Tool of the questionnaire you want to see results. **Note:** Results from all Feedback Tools will be shown by default.